We hope that you enjoy the purchases you make from my shop. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.
How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Ronnie Kovacs Art under this Returns Policy in accordance with the following terms:
- Returns made under this Returns Policy must be made within 14 days of delivery of an item
- Item(s) to be returned must be in pristine, re-sellable conditon without any marks or creases and with cellphane sleeve intact
- It must not be custom work
To start the returns process, you should email me with your full name and order number to let me know you wish to make a return under this policy; I will then let you know how to proceed.
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price paid for the item(s), minus initial shipping costs, taking into account any discounts that were applied at the time of purchase.
Processing Returns
Once I have received the return, I will check the item you have returned within, wherever possible, 2 days. If I confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy I will let you know that your return has been received and accepted.
You will receive a refund via your original payment method, usually within 5 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be delivered to you within my usual delivery timeframes.
If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy I will let you know why your return has not been accepted. I may offer a reduced refund (e.g. if an item is returned damaged). You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for.
If the requested exchange is possible (I have the item in stock), I will send it to you once the return has been received, approved, and you have paid the shipping fee for the new item.
If the exchange is not possible (item is not in stock or has a different price), I will inform you of this and provide a refund instead.
A Customer’s Statutory Rights
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and thi Returns Policy does not diminish these statutory rights in any way – it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase please see Terms & Conditions or contact me at he***@**********cs.com to ask which of our T&Cs are applicable to your purchase, or to request more information about your rights.
Damaged Items
Unfortunately items can sometimes get damaged during shipping and this is out of my control. Should this happen please report the damages within 3 days of receiving your order via email, he***@**********cs.com. I will ensure that a replacement order is sent out free of charge or issue a full refund (including shipping in this case) if that option is preferred.